Email Marketing Policy

Effective Date: 30 May 2026

This Email Marketing Policy explains how Arnold’s Fruit Market (referred to as “Arnold’s”, “we”, “our”, or “us”) manages marketing emails for users who subscribe via www.arnoldsonline.com.au.

By subscribing to our marketing emails, you agree to this policy.

1. What this policy covers

This policy applies to promotional and newsletter communications sent by or on behalf of Arnold’s, including:

• product and range updates;
• specials and promotions;
• seasonal announcements;
• market news and related updates.

This policy does not replace our Privacy Policy. Please also see /privacy-policy.

2. How we collect your details

We collect your email address (and where provided, your name) when you subscribe through our website forms or other opt-in channels.

You are responsible for ensuring details you provide are accurate and current.

3. Legal basis and compliance

We aim to comply with applicable Australian laws, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

We send marketing emails where we have an appropriate basis to do so, including consent where required.

4. Email platform and service providers

We use Mailchimp to manage subscriber lists and send marketing emails.
Your subscriber data may be processed by Mailchimp and related service providers as part of delivering email campaigns.

We do not sell your personal information.

We may disclose your information where required by law, or to service providers who help us operate lawful marketing communications.

5. How we use subscriber information

We use your information to:

• send requested marketing communications;
• personalise email content (where appropriate);
• measure campaign performance (such as opens/clicks);
• maintain suppression/unsubscribe records to prevent unwanted sends;
• improve our communications.

6. Unsubscribe and communication preferences

You can unsubscribe at any time by:

• clicking the unsubscribe link in a marketing email; or
• contacting us using the details below.

After unsubscribing, we will stop sending marketing emails to that address as soon as practicable.

You may still receive non-marketing operational messages where necessary (for example service, account, legal, or transactional communications).

7. Data retention

We keep subscriber and suppression records only for as long as reasonably required for marketing operations, legal compliance, and audit purposes.

Where information is no longer required, we take reasonable steps to securely delete or de-identify it.

8. Changes to this policy

We may update this policy from time to time to reflect legal, operational, or platform changes.
The latest version will be published on our website with an updated Effective Date.

9. Contact us

If you have questions or concerns about this policy or your email preferences, contact:

admin@arnoldsonline.com.au
6 Kendall Street, Wodonga, Victoria, 3690
Australia